Your privacy is important to us. This privacy policy (“Privacy Policy”) applies to your use of the Site (as defined in the Terms of Service) offered by Mixx Health and Wellness LLC., and its affiliates, are collectively referred to in this Privacy Policy as “Mixx,” we,” “us,” or “our.”
This Privacy Policy applies to any information we collect or maintain about you, including (1) personal information that you provide to us on or through the Site and (2) information collected through your use of or interaction with the Site. This Privacy Policy also explains the use of cookies and similar technologies on the Site. Your access to and use of the Site constitutes acceptance of this Privacy Policy and consent to our collection and use of your information as outlined below.
As described in additional detail below, we are not a medical group. Any telemedicine consults obtained through our Site are provided by independent medical practitioners including, Dr. James Lawrence (or your own medical provider if you do not use a Dr. Lawrence) is responsible for providing you with a Notice of Privacy Practices describing its collection and use of your health information, not us. If you do not agree to be bound by those terms, you are not authorized to access or use our Site, and you must promptly exit our Site.
Please note that the Site is directed towards users who reside in the United States. It is not our intent to gather personal information from individuals residing outside the United States. This Privacy Policy does not apply to instances where your information is collected under a different privacy policy or notice made available to you at the time your information is collected.
Capitalized terms not otherwise defined in this Privacy Policy have the same meaning as set forth in the Terms of Service.
MINORS
Our Site is not intended for or designed to attract children under the age of 13. Moreover, we do not knowingly collect any personal information from anyone under the age of 18 without the consent of a parent or guardian, and you must be 18 years of age or older to submit registration or survey information. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at [email protected].
3. PERSONAL INFORMATION WE COLLECT
To access certain options and services on our Site, we may ask you to provide certain personal
information and without providing such personal information, you may be unable to access
certain options and services. The following is a list of information that we may collect from or
about you:
- Personal information: your name and contact information (including your address, e-mail address, phone number and electronic signature), demographic information (including your gender, date of birth and zip code), billing information (billing address, payment information)
- Account information: your username and password
- Device and/or browser information: including your IP address, operating system, connection speed, bandwidth, browser type, web page requests, cookie information, other hardware and software attributes
- Location information
- Usage activity and viewing preferences
- Your Content: Information or content you post or submit on the Site
- Transaction history
- For Providers: your name and contact information and medical specialty
- Other: Information we collect from or about you in other online or offline contexts, including information submitted during purchases of Services and Products and interactions with our employees.
In addition, when you request treatment from a Provider through the Site, you may share:
Personal information: your name and contact information and demographic information; and Medical information submitted for diagnosis or treatment purposes (including information about your applicable medical history) and current complaint or other reason for visiting a Provider. The information you provide to a Provider through the Site may be protected under applicable federal and state laws applicable to health information, including but not limited to the Health Insurance Portability and Accountability Act of 1996, Public Law 104-191, and its implementing regulations, as may be amended from time to time (collectively, “HIPAA”). As described above, the Providers are responsible for providing you with a HIPAA Notice of Privacy Practices describing their collection and use of protected health information. By accessing or using any part of the Service, you are acknowledging receipt of the HIPAA Notice of Privacy Practices from your Provider(s).
We will not use or disclose information about you that is protected under health information privacy laws except on behalf of the Providers or as permitted by such laws.
4. HOW WE COLLECT PERSONAL INFORMATION
We may collect information directly from you when you visit, access or use the Site or when you register an account with us. We may also collect information when you purchase a Service or any Products available on our Site, submit information to use through a survey, communicate with us or post or submit content on or in the Site.
Some of the information we collect depends on the settings on your web browser or mobile device. Please check your web browser or mobile device if you want to learn what information your browser or mobile device sends or how to change your settings. In addition to the information sent by your web browser or mobile device, as you navigate through a website or mobile app, certain information can be passively collected (that is, gathered without you actively providing the information) using various technologies and means, such as navigational data collection.
Like most website operators, we use cookies and similar technologies, local shared objects (or any other successor tracker technology), Software Development Kits, and pixel tags that automatically receive and track certain data about how you and other visitors interact with our Site, preferences expressed and settings chosen. For example, we may collect information about the technology you use (such as your browser, type of computer, operating systems, mobile device and network used, and Internet service providers) and server log data (such as access dates and times, online features or pages viewed, system activity, and the third-party site or service you were using before interacting with our Site). These technologies are described in more detail below.
“Cookies” are small text files that are stored on your browser or device by websites, mobile apps, online media and advertisements. There are different types of cookies. Cookies served by the entity that operates the website or app you are visiting or using are called “first party cookies” (so cookies served by us while you are using our Site are first party cookies). Cookies served by companies that are not operating the website or app you are visiting or using are called “third party cookies” (so, we may use a website analytics provider to set a cookie on your computer via our Site while you visit our Site, and that would be a third party cookie). Cookies may also endure for different periods of time. “Session Cookies” last only as long as your browser or app is open. These are deleted automatically once you close your browser or app. Other cookies are “persistent cookies” meaning that they survive after your browser or app is closed (for example, they may recognize your computer when you re-open our online services).
“Local shared objects” (also called Flash cookies or HTML5 cookies) and any other successor technology refers generally to the collection of cookie-like data stored on a browser or computer by web sites, ads, or third parties.
“Pixel tags” (also called beacons or pixels) are small blocks of code installed on (or called by) a web page, app or advertisement which can retrieve certain information about your device and browser, including device type, operating system, browser type and version, website visited, time of visit, referring website, IP address, and other similar information (including the small text file (the cookie) that uniquely identifies the device). Pixels provide the means by which third parties can set and read browser cookies from a domain that they do not themselves operate and collect information about visitors to that domain, typically with the permission of the domain owner. “Software Development Kits” (also called SDKs) function like pixels and cookies, but operate in the mobile app context where pixels and cookies cannot always function. The primary app developer can install pieces of code (the SDK) from partners in the app, thereby allowing such partners to collect certain information about user interaction with the app, information about the user device and network information.
In this Privacy Policy, these and similar technologies are collectively referred to as “cookies and technologies.” The following table sets out the different categories of cookies and technologies that our Site may use and why we use them:
We do not currently respond to web browser “do not track” signals or other mechanisms that provide a method to opt out of the collection of information across the networks of websites and online services in which we participate. If we do so in the future, we will describe how we do so in this Privacy Policy.
HOW WE MAY USE PERSONAL INFORMATION
We may use the personal information identified above to:
- Verify your identity and your location;
- Provide the Product and/or Services to you;
- Provide information about our Services and Products to you;
- Fulfill your requests;
- Manage your account;
- Process your payments;
- Communicate with you;
- Provide support and training;
- Develop, test or improve the Site, including its features and/or the Services and Products;
- Facilitate marketing activities and/or promotions;
- Analyze behaviors on the Site (e.g., evaluating site usage patterns, assessing throughput);
- Protecting or enforcing our rights, title, and interest;
- Other uses in order to comply with applicable law, regulation, legal process, or other government authority;
- Investigate fraud; and
- Any other such use that is otherwise necessary under applicable law.
Additionally, we may combine the personal information your share with us through the Site with other information we collect from or about you, both online and offline. We may also combine personal information with records provided by third parties. We use this consolidated information to help us better design our Site, including the selection of Services and Products, to communicate information to you, to enhance our marketing and research activities, and to facilitate other business functions
WHOM WE SHARE PERSONAL INFORMATION WITH
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
- To Providers.
- To Pharmacies.
- To our subsidiaries and affiliates.
- To contractors, service providers, and other third parties we use to support our business.
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Mixx’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding.
- To third parties to market their products or services to you if you have not opted out of these disclosures.
We may also disclose your personal information:
- To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
- To enforce or apply our terms of service, available here: Terms of Service – Mixx (Mixxhealthandwellness.com)
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Company, our customers, or others.
- To fulfill the purpose for which you provide it.
- For any other purpose disclosed by us when you provide the information.
- With your consent.
SOCIAL MEDIA PLUGINS
The Site may use social media plugins (e.g., the Facebook “Like” button, ‘“Share to Twitter”‘ button) to enable you to easily share information with others. When you visit the Site, the operator of the social plugin can place a cookie on your computer, enabling that operator to recognize individuals who have previously visited the Site. If you are logged into the social media website (e.g., Facebook, Twitter, Google+) while browsing on our Site, the social plugins allow that social media website to receive information that you have visited our Site. The social plugins also allow the social media website to share information about your activities on our Site with other users of their social media website. For example, Facebook Social Plugins allows Facebook to show your Likes and comments on our pages to your Facebook friends. Facebook Social Plugins also allow you to see your friends’ Facebook activity on our Site. We do not control any of the content from the social media plugins. For more information about social plugins from other social media websites you should refer to those sites’ privacy and data sharing statements.
APPLICABILITY OF HIPAA
As described above, you understand that Mixx is not a “covered entity” as defined by HIPAA. The Pharmacies and Providers may be considered a “covered entity” or “business associate” under HIPAA, and Mixx may, in some cases, be a “business associate” of a Pharmacy or Provider. If Mixx is deemed a “business associate,” we will be subject to additional protections of your “protected health information,” as defined under HIPAA (“PHI”) and outlined in our Business Associate Agreements with such Pharmacy or Provider. Your PHI will be used and disclosed only in accordance with such applicable laws, regulations, and contractual protections.
HIPAA Privacy Policy
1. How We Treat Your Protected Health Information (PHI)
We prioritize the confidentiality and security of your Protected Health Information (PHI), which may include any medical records or personal health information we collect from you. PHI is stored, used, and disclosed only as necessary for providing our services, complying with legal requirements, and under conditions that protect your privacy. Our safeguards are designed to ensure that your health information remains secure and is only accessed by authorized personnel.
2. Patient Rights Regarding PHI
Under HIPAA, you have specific rights related to your PHI, including:
• Right to Access: You have the right to review and obtain copies of your health information.
• Right to Amend: If you believe that the information we have about you is incorrect or incomplete, you may request an amendment.
• Right to Request Restrictions: You may ask us to limit the use or disclosure of your PHI for certain purposes.
• Right to Confidential Communications: You may request that we communicate with you in a specific manner to ensure privacy.
• Right to an Accounting of Disclosures: You have the right to request a list of certain disclosures we have made of your PHI.
• Right to Complain: If you believe your privacy rights have been violated, you have the right to file a complaint without fear of retaliation.
These rights ensure that you have control over your health information and how it is used and disclosed.
3. Contact Information for Privacy Inquiries
We have a designated Privacy Officer responsible for overseeing our privacy practices and HIPAA compliance. If you have any questions, concerns, or complaints regarding your privacy rights, please contact:
Privacy Officer
Mixx Health and Wellness LLC
Kayla Nielsen
(770) 243-5753
Our Privacy Officer will be happy to assist you with any inquiries regarding your privacy rights or the handling of your PHI.
YOUR CHOICES
In General. We respect your right to make choices about the ways we collect, use, and disclose the information you provide on or through our Site. We strive to provide choices to you at a meaningful time and in a meaningful place. For example, if you don’t want information about your visit to our Site sent to Google Analytics, you may download an Opt-out Browser Add-on by clicking here. Please note that the Add-on does not prevent information from being sent to the Site.
In addition, if you would like to opt out of having participating entities collect your online behavior for advertising purposes when you are browsing our Site, click here for a “Website Opt Out.” You will be directed to an industry-developed website that allows you to choose whether each listed entity may collect and use data for interest-based advertising purposes. It may be that some of the third parties that collect interest-based information on our Site do not participate in the Website Opt Out, in which case the best way to avoid third-party tracking of your online behaviors may be through your browser settings and deletion of cookies.
The Website Opt Out described above works only on websites. To opt out of having participating entities track your behaviors for advertising purposes when you are using a mobile app, download and use the Digital Advertising Alliance’s “App Choices” app. As with the Website Opt Out, the “Mobile App Opt Out” prevents tracking only by participating entities.
Please note that the Website Opt Out and Mobile App Opt Out are device-specific and the Website Opt Out is browser-specific. If you wish to opt-out from having interest-based information collected by participating entities across all devices and browsers, you need to take the steps outlined above from each device and browser.
Previously Expressed Preferences. You may change previously expressed preferences regarding how we use information you provide on or through our Site. For example, if you have provided your contact information and receive periodic emails from us, you may decide to stop receiving those emails by clicking the “unsubscribe” link in an email’s footer. You may be able to change other preferences through an account you create on our Site. Otherwise, please contact us using the information provided below.
HOW TO ACCESS, UPDATE, OR CORRECT YOUR INFORMATION
If you have created a profile on our Site, you may be able to access, update or correct your information through your account settings. Otherwise, you may need our help. Please contact us using the information provided below. We will respond to you within a reasonable time and, in any case, within the time limits established by applicable law. We may ask you for additional information to verify your identity.
In most cases, we will provide access and correct or delete any inaccurate information you discover. In some cases, however, we may limit or deny your request if the law permits or requires us to do so or if we are unable to verify your identity. If you seek deletion of information that you provided when you were a minor, please contact us using the information provided below.
SECURITY
We may employ procedural and technological security measures. Such measures are reasonably designed to protect your personal information from loss, unauthorized access, disclosure, alteration or destruction. However, you provide your information to us at your own risk. Unfortunately, no website, server, or database is completely secure or “hacker proof” so we cannot guarantee that your data will not be lost, accessed without authorization, disclosed, altered, or destroyed.
LINKS TO THIRD-PARTY SITES
Our Site may contain links to other websites on the Internet that are not under the control of or maintained by us. Such links do not constitute an endorsement by us of those other websites, the content displayed therein, or the persons or entities associated therewith. You acknowledge that we are providing these links to you only as a convenience, and you agree that we are not responsible for the content of such websites. Your use of these other linked websites is subject to the respective terms of use and privacy policies located on the linked websites.
PRIVACY POLICY UPDATES
From time to time, we may revise this Privacy Policy. Any such changes to this Privacy Policy will be promptly reflected on this page. We encourage you to review this Privacy Policy regularly for any changes. Your continued use of this Site will be subject to the then-current Privacy Policy. The effective date of this Privacy Policy is provided above.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at [email protected]